Privacy Policy
Who we are
STRATHWATT LTD ("Strathwatt", "we", "us", "our") provides an instant quoting service for home improvements in Scotland — including renewables and roof & wall coatings. We are the data controller for the personal information described in this policy. We are a company registered in Scotland (company number SC891516), registered office 5 La Belle Place, Glasgow, G3 7LH, and we handle your information in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).
What we collect
Depending on how you use the site, we may collect:
| Type | Examples |
|---|---|
| Details you give us | Your name, email address, phone number, the upgrade you're interested in, your preferred contact method and timeframe, and your consent choices. |
| Your property | Your postcode and house number/name, property type, number of bedrooms, current heating and rough energy spend. |
| Energy Performance data | Where available, your property's published Energy Performance Certificate (EPC) details, which we look up to size your quote accurately. |
| Quote & usage data | The products and figures we generated for you, and how you moved through the quote. |
| Marketing attribution | If you arrive from an advert, the campaign and click identifiers in the link (for example utm_source, utm_campaign and a Facebook click ID), so we understand which advert brought you here. |
| Technical data | Standard information your browser sends with each request, such as your IP address and device/browser type, used to keep the service secure and working (see "Cookies and advertising"). |
How we use your information
- To generate your instant quote and show you the right products and figures for your home.
- To pass your enquiry to a vetted local installer so they can arrange a free, no-obligation survey — but only the installer(s) you choose to be contacted by.
- To send you a copy of your quote and, if you ask, a gentle follow-up if you haven't booked yet.
- To check that the contact details you give us are valid (for example a phone-number format and line-type check).
- To measure and improve our adverts and our website.
- To keep our service secure and to meet our legal obligations.
Our legal bases
We rely on your consent when you ask us to share your details with an installer. We rely on our legitimate interests to run, secure and improve the quoting service and to measure the performance of our advertising, and on legal obligation where the law requires us to keep certain records. Where you have given consent (for installer contact) you can withdraw it at any time.
Who we share it with
We never sell your personal information. We share it only with:
- The installer(s) you choose. When you ask to be contacted, we pass your enquiry to the relevant vetted installer partner so they can arrange your survey and quote. They use your details to contact you about your enquiry.
- Service providers who help us run the site, acting on our instructions. These include our hosting and data-storage provider (Cloudflare), our email provider (Resend), our SMS and phone-validation provider (Twilio), and mapping/solar-data and EPC-lookup providers used to build your quote. We also share limited, hashed data with Meta (Facebook/Instagram) to measure our adverts — see "Cookies and advertising".
- Authorities or advisers where we are required to by law.
Cookies and advertising
We keep this simple: our site does not use advertising or tracking cookies, and there is no Facebook/Meta pixel or similar tracker running in your browser — so there's no cookie banner to wade through. We use only the minimal storage needed to make the site work.
To understand whether our adverts on Facebook and Instagram are working, we measure conversions server-side using Meta's Conversions API. When you submit a quote or enquiry, we share a limited set of data with Meta — your contact details in hashed (irreversible) form, along with your IP address and browser type and any advert click identifier from your link. This lets Meta match the conversion to an advert without placing trackers on your device. You can manage ad personalisation in your Facebook/Instagram account settings.
How long we keep it
We keep your enquiry for as long as needed to provide the service and follow up on it, and to keep proper business records — typically up to 24 months from your last contact with us, unless we need to keep it longer to meet a legal requirement or resolve a dispute. After that we delete or anonymise it.
Storing your information
Your information is stored on secure services. Some of our providers may process data outside the UK; where they do, we rely on appropriate safeguards (such as UK-approved data transfer terms) to protect it.
Your rights
Under UK data protection law you have the right to access a copy of your information, to have it corrected or deleted, to object to or restrict certain uses, to data portability, and to withdraw consent. To exercise any of these, contact us using the details below. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk, though we'd appreciate the chance to help first.
Children
Our service is intended for homeowners and is not directed at children. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date shown above.
Contact us
If you have any questions about this policy or your information, or you'd like to exercise your rights, please email us at strathwatt@gmail.com.